​Return & Exchange Policy

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Each item is handmade with care, and many pieces are made-to-order. Because of the time and craftsmanship involved, we have the following return policy in place:

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All Sales

• All items are final sale unless they arrive damaged or defective.

• Due to the handmade and often custom nature of our products, we do not accept returns or refunds for:

  • Change of mind

  • Custom or personalized orders

  • Made-to-order items

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Damaged or Incorrect Items

• If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery.

• Include:

  • Your order number

  • Photos of the item and packaging

• Once reviewed, we will offer a replacement or store credit.

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Exchanges

• Exchanges may be considered on a case-by-case basis for non-custom items only.

• Buyer is responsible for return shipping costs unless the item was incorrect or damaged.

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Crochet Hooks & Handmade Items

• Slight variations in color, shape, or design are normal and part of what makes each piece unique.

• These variations are not considered defects.

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Patterns (Digital Products)

• All crochet patterns are non-refundable and non-exchangeable due to their digital nature.

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Order Cancellations

• Orders may be canceled within 24 hours of purchase.

• After 24 hours, materials and production may have already begun, and cancellations may not be possible.​

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Shipping

• We are not responsible for:

  • Delays caused by shipping carriers

  • Lost or stolen packages once marked delivered

If you have any questions or concerns, please don’t hesitate to reach out—we’re always happy to help!